On the day of your appointment, please arrive 10 minutes earlier to ensure we have enough time at reception to prepare all necessary paperwork and update your details.
We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if Dr Victoria Nisenblat is running late and we apologise in advance if you need to wait.
During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests, please bring these with you and notify reception staff on arrival.
If you prefer to complete your questionnaire on the day in person, then please arrive earlier to allow time for your paperwork to be completed.
If you bring any relevant health information with you on the day, please notify our reception staff on arrival so they can add this information to your medical file for Dr Victoria Nisenblat to review before your appointment.
If the condition relates to a Workers Compensation claim, please bring your claim number, insurer details, name and contact details of your case manager.
We offer Telehealth consultations via Skype, Microsoft Teams or Zoom. If you have booked a Telehealth consult via our team, we will send you details of how to connect. If you do not receive these, please call us.
Please note that your appointment time is reserved solely for you. If you need to cancel or reschedule your appointment, or if you have any further questions, please contact our rooms. Ensure you cancel your appointment no later than one business day before your scheduled visit. Otherwise, your next consultation needs to be paid in full in advance and this fee is non-refundable should you fail to attend the visit.
No, generally not. We operate a full-service private clinic with leading local clinical staff and the latest state-of-the-art diagnostic technology, to ensure patients receive a world-class clinical experience. This service is not possible to run on a bulk-billing model. Therefore, there is a reasonable out-of-pocket expense associated with most consultations and procedures.
If you are a Medicare card holder and wish to claim the Medicare rebate, you will require a valid referral (addressed directly to Dr Victoria Nisenblat) from either a GP or another specialist to entitle you to claim your Medicare rebate.
Patients who do not have Medicare or those who do not wish to claim the Medicare rebate do not require a referral to attend our practice and will be billed per our standard rates.
No, you are not necessarily required to have Private Health Insurance. Private Health Insurance is only relevant when you undergo surgery in one of the private hospitals. If you opt to have a surgery with us as a ‘self-funded patient’, you will be asked to pay the full amount for your hospital stay and any surgical or anaesthetic fees. We are happy to provide you with any relevant fee estimates and to address any questions you may have.
